Shams Khan

CX consulting, designing, strategic planning and execution of Digital Transformation Strategy across Microsoft ecosystem.

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A digital nomad, an active contributor & thought leader in CX domain underpinning Microsoft stack with extensive experience in unlocking customer success. His career spans roles in pre-sales, customer success, product management, and support. A visionary in the CX domain, particularly in SaaS, his leadership and insights have been instrumental in the creation of OPTO suite of solutions around Microsoft Teams. Last 5 years have dedicated to make Microsoft stack more accessible to customers addressing their use-case requirements with an in-house R&D team and a group of consultants & engineers. With a clear mission to drive the concept of connecting people-to-people, people-to-applications and applications-to-applications.

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