Articles and press releases

Discover how Tendfor enhances Microsoft Teams with native contact center features, intelligent routing, and fast, secure deployment.

Discover how Tendfor completes Microsoft Teams with enterprise-grade contact center features, smart routing, analytics, and seamless Azure-based deployment.

Discover what it means to be an AnywhereNow Ambassador, the values we look for, and why experts from our partner network join the program. Applications are now open.

Gartner® report recommends a structured approach to AI in customer support. Start with high-impact use cases, then decide whether to build or buy. Learn how AnywhereNow's Dialogue Cloud contact center

Discover how AI and omnichannel solutions are transforming customer service. Get your free ContactBabel Inner Circle Guide from AnywhereNow.

Discover how Deepdesk makes AI adoption faster, safer, and more impactful from day one, guiding you on your AI journey with technology that fits your existing systems.

DemoNow is the brand-new webinar series from AnywhereNow, created to give you a front-row seat to the innovation behind our AI-first product portfolio.

Deepdesk, an AnywhereNow company, was named the third-place winner and highest-scoring CX vendor in the ‘Ready to Scale’ category at last week’s Microsoft Copilot Hackathon that took place in Madrid.

AnywhereNow and Tendfor drive US CX growth with Microsoft Teams-native, AI-powered voice solutions for secure, scalable customer engagement.

Explore AnywhereNow and Contact Babel’s guide to agentic AI automation, insights, trends, and strategies to transform customer service efficiency and CX.

Discover how Dialogue Studio enables low‑code automation for better customer experiences. Build workflows, integrate AI, reduce call‑centre effort.

Design, automate and deploy contact center workflows using AnywhereNow’s low‑code Dialogue Studio platform. No coding needed – speed up support with smart routing.

Discover how Dialogue Studio empowers contact centers with customizable, AI-driven workflows. Learn more with AnywhereNow.

AnywhereNow launches Dialogue Cloud Neo for Microsoft Teams – AI-powered, cloud-native contact centers built on Microsoft Unify with advanced CX, scalability, and integration.

AnywhereNow has announced the appointment of Michael de Paris as the New Head of Partners and Michael Sharelis. Learn More.

AnywhereNow launches Dialogue AI Assist to boost contact center efficiency with AI-powered tools that enhance service, cut costs, and improve customer satisfaction across all channels.

Introducing Dialogue AI Assist – a revolutionary AI-powered platform integrated into the AnywhereNow Dialogue Cloud Contact Center. Learn more.

Discover how Dutch IT provider OGD IT Services scaled customer service with smart AnywhereNow workflows improving routing, real‑time analytics and efficiency gains.

This comprehensive report explores how AI is redefining agent performance, customer satisfaction & operational efficiency. Read now.

In the world of customer service, AnywhereNow has carved a niche for itself as one of the fastest-growing companies in the contact center space. Learn more.

AnywhereNow, a global pioneer in transforming customer experience with AI solutions, has unveiled its bold, new brand identity, AnywhereNow.

Our Partnership Program has been designed to support & empower organizations who want to incorporate AnywhereNow into their portfolio. Learn more now.

Practical insights of deploying on MAS in customer service, with real-world examples of automation and human-agent collaboration. Learn with AnywhereNow.

AnywhereNow announce it will be introducing Microsoft’s latest offering, Teams Phone Extensibility for Dialogue Cloud. Learn more now.

Learn how to implement multiagent AI systems in contact centers, identify use cases, build pilots, ensure security, and optimize for seamless customer interactions.

Watch our webinar to see how Agentic AI enhances customer experience, boosts operational efficiency & empowers human agents. Learn with AnywhereNow.

Discover how multiagent systems revolutionise contact centers, boost CX, streamline routing, and elevate operational efficiency with AI-driven collaboration.

Explore how Agentic AI is revolutionizing customer experience in contact centres. Learn more with AnywhereNow.

Our whitepaper provides a comprehensive understanding of MAS, including structural advantages & current trends. Learn more with AnywhereNow.

Multiagent Systems (MAS) are poised to take Agentic AI to the next level. Learn what they are, and the current trends and developments with anywhereNow.

Discover how agentic AI contact center tools improve job satisfaction, reduce burnout, enhance support, and increase agent retention.

Discover how agentic AI transforms contact center productivity, empowering agents with smarter tools to improve efficiency and customer satisfaction.

We're excited to confirm that AnywhereNow Ambassadors for 2025 have been announced! Please help welcome our awarded 24 ambassadors for 2025 now.

Harness contact center AI to elevate customer experience, automate routing, empower agents and deliver consistent, personalized service with AI for CX.

Learn how AI in contact center operations transforms CX and efficiency, from virtual agents to sentiment analysis, for a future-ready, smart support experience.

Discover AnywhereNow's on-demand webinar which demos the real-world impact of AnywhereNow and Deepdesk by unlocking the power of AI. watch now.

Tendfor is AnywhereNow’s fifth acquisition, a leading provider of advanced cloud communication capabilities for mid-market and large enterprises. Learn more.

Explore real-world case studies of AI-driven customer interactions. See measurable impact in engagement, efficiency, and ROI for CX teams

Discover how AI, unified tools, and real-time teamwork are changing customer service, boosting agent productivity and delivering better experiences.

Advances in conversational AI & Large Language Models will revolutionize the CCaaS space, creating a seamless, efficient call center experience. Learn more.

Discover the benefits of AI for enhancing customer interactions and delivering personalized experiences that drive engagement and loyalty.

Learn proven methods from queue‑management systems and virtual queues to AI agent assist to dramatically reduce customer service wait times.

Explore how AI is reshaping customer service, its limitations, benefits, and the importance of AI-human collaboration in building trust and improving CX.

Explore ContactBabel’s annual report on transforming customer support with dialogue management, AI-driven workflows, and virtual contact center solutions.

Discover how investing in people & technology together creates top-notch customer service, increases workforce productivity & reduces IT costs. Learn more.

See the Deepdesk product in action as we demonstrate specific business needs with a focus on real-word applications. Learn more with AnywhereNow.

See the Deepdesk product in action as we demonstrate specific business needs with a focus on real-word applications. Learn more with AnywhereNow.

Discover the latest omnichannel customer service trends shaping the industry. Learn how to elevate CX and download our expert insights guide today.

Join our on-demand webinar to explore the AnywhereNow Attendant Console for Microsoft Teams. Learn features, benefits, and productivity tips.

In this webinar see how connecting Service Desk & other platforms pave the way for smart automation, delivering efficiency & great employee experiences.

Discover how Deepdesk’s Agent Assist AI enhances contact centre efficiency, improves agent productivity, and elevates customer experience.

Discover how investing in people & technology together creates top-notch customer experiences, increase workforce productivity & reduces cost. Learn more.

Watch the AnywhereNow's on demand webinar if you're looking to optimize your Teams client with contact center functionality. Learn now.

Azure Communication Services is Microsoft's B2C communication platform with agent-to-customer & automated communication API/SDKs. Learn more.

Discover how Generative AI for CX elevates customer experience. AnywhereNow explores challenges and reveals ways to transform them into business opportunities.

Explore five key trends in customer engagement for 2025—from AI and omnichannel CX to hybrid work and cost-efficiency.

Learn how AI boosts your voice conversations with smarter assistance, real-time response, engagement & seamless interaction with voice AI.

Discover how human-centric AI elevates customer experience by blending empathy and automation to deliver meaningful, seamless CX.

AnywhereNow appoints Will Blench as CEO. He succeeds Enrico Karsten, who has served the company with distinction over the past 3 years. Learn more.

AnywhereNow announce acquisition of Deepdesk BV, a leading provider of AI Assistant technology to help enterprises enhance CX & comms capabilities.

Discover how virtual contact centers create happier customers through omnichannel support, remote agents & seamless communication.

The ISG Provider Lens™ named Anywhere365 a Product Challenger in their CCaaS quadrant report. Read the report now at AnywhereNow.

This year marked our first, in-person Global Partner Summit, Beyond ‘23! Discover insights now from our event in Rotterdam. Learn more with AnywhereNow

We outperform competition by creating a Dialogue Management service that impacts customer experience beyond the contact center. Learn more now.

How is (generative) AI changing customer service? We chat to Evan Kirstel, a distinguished analyst & devoted CX enthusiast on the topic. Learn more.

Transform every interaction with a Microsoft Teams Contact Center. Improve customer engagement, agent productivity and deliver high-value experiences.

Surveys are a powerful tool to understand customer needs, allowing us to listen & as a business. Learn how to gain customer feedback with AnywhereNow.

AnywhereNow announced it has won the 2023 Microsoft Partner of the Year Award Netherlands for demonstrating excellence in innovation. Learn more.

Boost satisfaction and efficiency with our expert tips to refine your customer engagement strategy and deliver better experiences.

AnywhereNow is growing rapidly in Scandinavia & reinforcing its footprint in the region. With Nordic customers like Volvo & LEGO, learn more now.

Does your organization use Microsoft Teams to enrich customer engagement & empower colleagues? If not, you’re missing out. Learn more with AnywhereNow

90% of consumers expect an immediate response when asking questions. Learn the benefits of AI Chatbots for Customer service with AnywhereNow.

CX automation makes business comms more effective & your time more valuable. Discover how CX Automation boosts engagement with AnywhereNow.

AnywhereNow appoints Enrico Karsten as CEO. He succeeds the company’s founder, Gijs Geurts, who takes on a new role as Chair of the Board. Learn more.

We are able to provide our Attendant Console for Microsoft Teams directly as a native app on the Teams App Store. Learn how AnywhereNow can help you.

AnywhereNow now provides its Attendant Console as a native app on the Teams App Store for SMBs with a streamlined process & experience. Learn more.

AnywhereNow announce the launch of their Partnership Program to reward & empower, providing partners with what they need to sell, implement & support.

If you want to make candidate engagement a competitive advantage, here’s how to do it. Supercharge candidate experiences with Bullhorn & AnywhereNow

Discover Our New Global Partnership Program at AnywhereNow. We are committed to empowering our partners, from strategy to execution. Learn more.

Break through common misconceptions and find out why switching from legacy PBX to Microsoft Teams Contact Center is a strategic move worth making.

AnywhereNow have received Most Innovative Cloud-Based Contact Center Platform in the 2022 Global Excellence Awards for the 2nd time. Learn more.

In this whitepaper we give you actionable insights in how successful companies are planning their way out of the Great Resignation crisis. Learn more now.

Partner Marketing Manager Loira Browning discusses why we started our Ambassador Program the first Ambassador Event at AnywhereNow. Learn more.

From faster response times to reduced costs, there are many benefits to AI in customer communications. Learn how AI enhances your conversations now.

Considering migrating business communications from Skype for Business to Teams? AnywhereNow can take away the pain. Learn more now.

Get answers to the 5 most common questions about our Microsoft Teams Attendant Console. Understand licensing, deployment, features & limitations.

AnywhereNow has been named Microsoft Direct Routing Provider of the Year in the UC Partner Awards 2021. Learn more about our success now.

Wanting to deliver a flexible, high-quality & cost-effective omnichannel service? Discover how WhatsApp is a great tool for customer service with AnywhereNow.

AnywhereNow shares how you can create smart contact center dialogues within Salesforce to empower your agents with personalized communication.

Why are businesses lagging behind with their customer satisfaction on mobile channels? Let us show our new secret sauce. Learn more with AnywhereNow.

AnywhereNow extends its family of products with the AnywhereNow Attendant Console for Microsoft Teams. Learn more.

AnywhereNow will extend its Azure based Dialogue Cloud Platform with ASC’s certified compliance recording app ASC Recording Insights. Learn more.

AnywhereNow Dialogue Cloud is one of the first cloud contact center solutions certified by Microsoft in their Connected Contact Centers program. Learn more.

PeterConnects is AnywhereNow®’s 3rd acquisition, further expanding Cloud Contact Center & Enterprise Dialogue Management solutions offering. Read more.

AnywhereNow announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. Learn more.

AnywhereNow announced that it has received a strategic investment of €40 million from Bregal Milestone, a pan-European growth capital firm. Learn more now.

IQ Messenger’s interface capabilities complement AnywhereNow’s Dialogue Cloud and on-premise communication efficiency software stack. Learn more.

The global enterprise efficiency platform AnywhereNow will deploy knowledge from the premier European cloud and Azure service expert. Learn more now.

Workstreampeople announced the introduction of the AnywhereNow® Web Agent for Microsoft Dynamics 365. Learn more now.

With a client base doubling in size, AnywhereNow is trusted by 438 global customers in 36 countries, including 26 members of Fortune Global 500. Learn more.