Why Tendfor is the Contact Center Solution for Microsoft Teams

Tendfor the missing piece that transforms Teams into a complete solution

As organisations continue their digital transformation journeys, many are turning to Microsoft Teams not just for collaboration, but as a full replacement for legacy voice infrastructure. However, while Teams offers a robust foundation, it doesn’t always meet the nuanced needs of customer service operations, switchboards, and contact centres. That’s where Tendfor comes in.

Tendfor is the world’s first fully certified contact centre and attendant console solution built exclusively for Microsoft Teams. It’s designed to fill the gaps left by traditional Private Branch Exchange (PBX) systems and elevate Teams into a complete enterprise-grade voice platform.

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Seamless Integration with Microsoft Teams

Natively integrated with Microsoft Teams using certified APIs means Tendfor works entirely within your existing Teams deployment, no need for external software or complex configurations. Whether your organisation uses Direct Routing, Operator Connect, or Microsoft Calling Plans, Tendfor supports all Public Switched Telephone Network (PSTN) connection strategies. You can mix and match providers to optimise cost, resilience, and regulatory compliance across regions.

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Fast, Easy Deployment

One of Tendfor’s standout advantages is its speed to value. As a pure SaaS solution running in the Azure Cloud, Tendfor can be deployed in days, or even hours. With built-in smart defaults, preconfigured workflows, and a user-friendly web administration interface (complete with tooltips), organisations can go live quickly and confidently.

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Feature-Rich Contact Centre Capabilities

Tendfor brings professional-grade contact centre functionality directly into Teams for all customer interactions, both voice and chat (including integrations to external messaging platforms like WhatsApp).  
Agents benefit from:

• Skills-based routing to ensure callers reach the right person.

• Presence-aware call handling for smarter distribution.

• CRM integrations with platforms like Dynamics 365 and Salesforce for personalised service.

• Mobile agent support, allowing calls to be routed to mobile Teams clients or even mobile numbers.

• Multi-language support, enabling consistent service across global teams.

Whether your agents are working from a desktop, web client, or mobile device, Tendfor ensures they have the tools to deliver exceptional customer experiences.

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Advanced Analytics and Insights

Tendfor doesn’t just help you handle calls; it helps you understand them. With out-of-the-box dashboards, wallboards, and Power BI integration, managers and supervisors gain real-time visibility into:

• Queue performance.

• Agent activity.

• Customer outcomes.

• Operational KPIs.

These insights empower teams to make data-driven decisions that improve efficiency and customer satisfaction.

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Built for Automation and AI

Tendfor is future-ready, with built-in compatibility for Microsoft Copilot Studio. This allows organisations to build intelligent workflows and bots that automate routine tasks, scale operations, and respond dynamically to customer needs. Integration with Microsoft Power Automate further enhances workflow customisation and automation potential.

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Security, Compliance, and Global Reach

Tendfor is built on native Azure services with high availability microservices and secure API integrations. It supports GDPR-aligned data handling, encryption with TLS 1.2+/AES-256, and geo-choice options to meet enterprise compliance requirements. Plus, its global-ready architecture supports multi-language experiences and local PSTN breakouts for international deployments.

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Lower Total Cost of Ownership

By keeping all routing and recording inside Microsoft 365, Tendfor eliminates the need for duplicate infrastructure. This reduces licensing sprawl, integration debt, and maintenance overhead, while preserving your Teams security and compliance posture.

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Conclusion: Simplify, Modernise, and Empower with Tendfor

For organisations migrating to Microsoft Teams or already using it as their core collaboration platform, Tendfor is the missing piece that transforms Teams into a complete voice solution. It’s easy to deploy, cost-efficient, and packed with features that enhance customer service, streamline operations, and simplify your technology stack.

Whether you're running a contact centre, managing reception desks, or supporting mobile agents, Tendfor delivers the tools you need natively within Teams to succeed in today’s fast-paced, customer-centric world.

Interested? Try our free Proof of Concepts (POCs) to allow you to trial the solution and see it working on your Teams platform. Contact us and we’ll set you up quickly.

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