Discover our AI powered contact center platform for Microsoft Teams
AnywhereNow is the world’s first certified Microsoft Teams Contact Center, natively leveraging all the voice capabilities of Microsoft Teams.
Get rid of siloed solutions, build an ecosystem of communications with AnywhereNow and Microsoft Teams
AnywhereNow Dialogue Cloud is a native communication layer on top of Microsoft Teams and it’s foundational framework, Azure Communication Services. It fully leverages existing investments in the Microsoft product suite to orchestrate and streamline communications for mid-market and enterprise-level companies around the world. The architecture is robust, while embracing AI, IoT and other emerging technologies. Anyone and anything can now become part of any dialogue.
Sharepoint
Configuring your Teams contact center or helpdesk in SharePoint centralizes knowledge management and streamlines workflows.
PowerBI
We have multiple best-of-breed PowerBI reporting templates available at your disposal.
Teams
We leverage Teams for an intuitive workplace, but also as the sole agent presence system.
SQL
Call Details records go to an SQL database, which is also used as the source of PowerBI reports.
Azure Cognitive Service
Get real-time language detection and translations for speech and chat in dozens of languages.
Power Automate
Create automated workflows for notifications, file synchronization, data collection and more.
Microsoft PSTN
We offer Direct Routing, Operator Connect and Microsoft Calling Plans for telephony connectivity.
Premium customer data management with AnywhereNow CRM integrations
Want to optimize customer data management? Create a bridge between Microsoft Teams and your favorite CRM.
AnywhereNow can be delivered as a seamless add-on to transform your CRM into a powerful tool for contact center agents. All from a single screen inside their trusted interface.
Salesforce Integration
Salesforce Integration
Salesforce Integration
Equip agents with in-depth customer insights to enhance operational effectiveness and offer tailored customer support.
Bullhorn CRM integration
Bullhorn CRM integration
Bullhorn CRM integration
Optimize enterprise workflows and operational efficiency by integrating Bullhorn's recruiting and staffing capabilities with AnywhereNow's omnichannel contact center.
Dynamics 365 integration
Dynamics 365 integration
Dynamics 365 integration
Refine communication workflows by embedding our omnichannel contact center capabilities into Microsoft Dynamics 365.
ServiceNow Integration
ServiceNow Integration
ServiceNow Integration
Enhance your AnywhereNow omnichannel contact center by integrating ServiceNow’s IT service management (ITSM) and enterprise service management (ESM) solutions.
SAP C4C Integration
SAP C4C Integration
SAP C4C Integration
Elevate personalized customer service and improve operational efficiency by combining SAP C4C’s CRM features with AnywhereNow’s all-in-one contact center solution.
Our platform capabilities
Discover the various use cases and benefits of our platform.
AI Assist for Dialogue Cloud
The innovative use of AI in the AnywhereNow Dialogue Cloud Contact Center significantly enhances customer experience and operational efficiency. AI-driven features such as virtual agents, intelligent routing, transcription, sentiment analysis, and agent assistance are transforming the way contact centers operate. Dialogue AI Assist provides invaluable support to agents, boosting their productivity and job satisfaction
Cloud Communications
Streamline operations, increase business agility and align collaboration across dispersed teams by leveraging the real-time scalability of AnywhereNow cloud communications solution.
Omnichannel Dialogue Management
With the AnywhereNow omnichannel contact center, your customers can reach your business from any communication channel. Data is then seamlessly captured across different touchpoints which allows your customer service agents to smoothly pick up the communication and deliver personalized service.
Call Routing
AnywhereNow Call Routing slashes waiting times via an efficient customer experience, directs calls based on agent skillset and accelerates the entire process with AI smarts.
Conversational AI
One of the ways to maximize efficiency in customer dialogues is to implement intuitive bots. Conversational AI enables bots to provide accurate responses for standardized customer questions, empowering them to self-serve, relieving your customer service teams to work on matters that require more critical thinking.
Integrations
Want to optimize customer data management? Create a bridge between Microsoft Teams and your favorite CRM. AnywhereNow can be delivered as a seamless add-on to transform your CRM into a powerful tool for Microsoft Teams contact center agents.
MS Teams Contact Center
AnywhereNow is natively integrated with Microsoft Teams to engage customers across any channel, whenever they like.
Reporting & Intelligence
Create laser-like focus on the KPIs that will positively impact business workflows, accelerate customer service and streamline operations.
Low-code Contact Center Automation
Optimize your business processes, allocate resources more effectively and redivert precious focus to where it's needed with AnywhereNow contact center automation.
On average, our customers save 45 seconds. Per agent. Per contact.
Our software solutions empower businesses to streamline operations and drive growth. With our innovative technology, you can achieve efficiency and success.