Dialogue AI Assist: Revolutionizing Customer Interactions
Provides Contact Center Agents with AI-Driven Superpowers
The innovative use of AI in the AnywhereNow Dialogue Cloud Contact Center significantly enhances customer experience and operational efficiency. AI-driven features such as virtual agents, intelligent routing, transcription, sentiment analysis, and agent assistance are transforming the way contact centers operate. Dialogue AI Assist provides invaluable support to agents, boosting their productivity and job satisfaction
The Impact of Dialogue AI Assist
Exceed Customer Expectations by providing faster and more accurate services through AI-driven self-service options, intelligent routing and by providing human agents with appropriate responses and actions to ensure a consistent and better customer experience.
Boost Operational Efficiency by automating tasks with Agentic AI tools and giving your human agents all the relevant information, tools and knowledge during the calls to serve your customers better and faster.
Improving Agent Experience by creating a better working environment that supports the agents to do a better job, reduces their stress and offers more interesting work, resulting in higher job satisfaction.
Discover the Power of our AI Assistants with over 30 out-of-the-box assistants already available
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Knowledge Assistants will provide the human agents with instant information and knowledge by automatically recognizing context in the calls and searching the right customer systems and sources for the answers
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Summarization assistants for after call uploading of call results into CRM systems or providing relevant information during handovers of calls
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Coaching Assistants to provide feedback to agents based on conversation reviews, with tone of voice and style suggestions and sentiment analysis
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Next Best Action (NBA) to give agents recommendations on how to best help customers, reduce churn and detect upsell opportunities
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Intelligent Routing with call intake capabilities and context based routing on topic, sentiment and customer profile
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Compliance and Verification for identification of callers and ensuring all calls are handles within compliant rules.
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