Accessibility Statement

At AnywhereNow, we are committed to providing accessible and inclusive digital experiences for all users. As part of this commitment, we design and develop our products with reference to the Web Content Accessibility Guidelines (WCAG)2.2, aiming for Level AA conformance.

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Products in Scope

We aim for WCAG 2.2 level AA conformance with the following products

  • WebChat – our browser-based live chat experience, from bundle 2025.01 onwards
  • WebAgent – our agent-facing contact center interface, from bundle 2025.01 onwards

We aim for WCAG 2.1 level AA conformance with the following products:

  • Attendant Console for Dialogue Cloud 
  • Attendant Console for Microsoft Team

The conformance statements above apply to the AnywhereNow default theme and default templates. WebChat offers many customization options that allow users to tailor the experience to their needs. However, when users modify elements such as the template structure, markup, or content, these changes may impact the accessibility of the product. As a result, customizations are considered outside the scope of our accessibility commitment and are made at the user's own risk.

Similarly, plugins and iFrames are considered out of scope for accessibility compliance. While we aim to support accessible integration wherever possible, we cannot guarantee conformance for third-party or embedded components. 

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Audit and Current Status

A Web Content Accessibility Guidelines(WCAG) 2.1 certificate has been granted to the AnywhereNow Attendant Console, the Front End application used by both Attendant Console for Dialogue Cloud and Attendant Console for Microsoft Teams. The official certificate (.pdf) can be viewed by clicking the image at the bottom of the page.

In August 2025 we engaged an external accessibility specialist to conduct an independent audit of WebChat and WebAgent against WCAG 2.2 Level AA. The audit identified both strengths and areas for improvement. While we have not yet reached full conformance, we are actively working to address the findings and prioritize accessibility in our ongoing product development.

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Continuous Improvement

Accessibility is not a one-time effort. As we continue to build and iterate on our UIs, we:

  • Include WCAG acceptance criteria in our design and development process
  • Track accessibility issues and improvements in our workflows
  • Plan for regular accessibility reviews and user testing with assistive technologies

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Known Issues

We are aware of a number of areas where WebChat and WebAgent currently fall short of WCAG 2.2 Level AA, including:

- Zoom and Reflow: In some cases, zooming beyond certain levels may result in information being lost or certain features no longer working as expected.

-  Non-Text Content: A limited amount of buttons that use only icons do not currently include alternative text or accessible labels, which may make them unusable for screen reader users.

-  Custom Controls: In some parts of the interface, custom-built components are used in place of standard HTML elements(such as buttons or links). These may not always expose the correct name or role to assistive technologies

We are actively working to resolve/dissolve these issues as part of our development backlog.

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Contact Us

If you encounter any accessibility barriers while using our products, we want to hear from you. Please contact us at: ux@anywhere.now

We aim to respond within 5 business days.

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Official Dutch (NL language) certificate

The official certificate (.pdf) can be found here.

Machine translated (EN language) certificate

A machine translated version of the certificate (.pdf) can be found here.

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