Successful AI Implementation in Service and Support – Practical Strategies for Real Results
AI is transforming customer service and support, delivering faster, more personalised experiences, boosting agent satisfaction, and driving operational efficiency. But how do you move from hype to measurable impact? Join us for a hands-on session where we’ll share proven approaches, practical steps, and real customer success stories from AnywhereNow’s Dialogue Cloud and Deepdesk platforms. Discover how leading organisations are deploying AI to automate routine tasks, empower agents, and unlock new business value, without the complexity.
What you’ll learn:
- How to identify high-impact use cases and build a business case for AI in your contact centre.
- Steps for aligning stakeholders, planning your AI roadmap, and ensuring data readiness.
- Best practices for change management, agent training, and ongoing optimisation.
- Real-world results from Rabobank, DHL, and VodafoneZiggo including dramatic reductions in handling time, increased upsell rates, and improved agent happiness.
- How our platforms delivers out-of-the-box assistants for compliance, coaching, commercial insights, and mor...across voice, chat, email, and social channels.
Framework: We’ll reference the Gartner® “Playbook for Successful AI Implementation in Service and Support” as a recognised industry report , discussing how we believe/think/feel our approach aligns with and extends these best practices.
Who should attend: Customer service leaders, transformation managers, and anyone responsible for AI initiatives in CX.