Strategic AI Adoption: From Use Cases to Impact
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Jumping into AI without the right use case - or the right tech - can slow you down and hurt trust. Gartner® recommends starting with a clear strategy: one that focuses on value, fits your capabilities, and can grow over time.
AnywhereNow helps you get there. Our flexible platform helps you move quickly, stay in control, and scale when you're ready.
Download the full Gartner report.
Start with strategy
Tool selection is important, but it shouldn’t be your starting point. According to Gartner, the first step toward long-term success is identifying the right use cases - ones that support your business goals, are technically feasible, and can show results quickly.
Once you have that foundation, you can choose how to bring it to life: build internally, buy an existing solution, or work with a flexible partner.
Skipping this step increases the risk of wasted spending, missed expectations, and projects that never move past the pilot phase.
A smarter approach to AI adoption
Gartner offers a simple, structured way to think about your technology strategy:
Prioritize high-impact, low-risk use cases
Start with opportunities that are easy to implement and clearly tied to business value - like agent assistance, summarization, or sentiment analysis.
Develop a phased roadmap
Roll out AI gradually, beginning with internal use cases before moving to customer-facing ones. This builds maturity and momentum over time.
Choose platforms that can evolve
Pick tools that integrate with your existing systems, reduce the load on your internal teams, and give you room to grow. The right platform should adapt to your needs - not the other way around.
How Dialogue Cloud enables strategic AI adoption with Dialogue AI Assist
Use case guidance and prioritization
We help you focus on practical, high-impact use cases that deliver early wins. These include:
- AI-powered agent assist
- Knowledge search and retrieval
- Case summarization and tagging
- Sentiment detection and escalation routing
With over 30 prebuilt AI Assistants powered by Deepdesk, you can get started quickly and show value fast.
A flexible path forward
We support you through every stage of your AI journey:
- Launch a pilot or single use case
- Expand across teams, channels, or markets
- Move to full workflow orchestration with Dialogue Studio
- Shift from agent support to more autonomous AI
Whether you’re working in Microsoft Teams, Dynamics 365, or another platform, we adapt to your setup and help you take the next step.
A platform built for what comes next
Gartner recommends platforms that reduce time to value, minimize risk, and support secure integration across your customer journey. That’s exactly what AnywhereNow was designed to do.
Gartner recommendation AnywhereNow approach
Prioritize likely-win use cases Use case design support and 30+ prebuilt assistants
Create a smart roadmap Crawl-walk-run framework with defined maturity stages
Choose adaptable platforms Dialogue Cloud with AI Assist and Dialogue Studio
Avoid vendor lock-in BYOM support, open APIs, and compatibility across tools
Ensure security and compliance Azure OpenAI, platform controls, EU AI Act readiness
With AnywhereNow, your AI strategy fits your infrastructure, your team, and your timeline.
The technology is ready. Are you?
AI has reached a new level in customer experience. The tools are mature. The results are measurable. The organizations that move thoughtfully - and act fast - will lead the way.
AnywhereNow through Dialogue Cloud helps you make that happen with a platform designed to turn strategy into action.
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Disclaimer:
Gartner, Playbook for Successful AI Implementation in Service and Support, 22 April 2025, By Francesco Vicchi
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.