Why your business should choose AnywhereNow over its competitors
There are a plethora of Microsoft Teams contact centre solutions on the market today, but only AnywhereNow offers the perfect combination of native connections to the Microsoft ecosystem and unique customer engagement innovations.
Overview of Services
Microsoft Teams integration
Integrations are an essential aspect of all the top cloud-based contact centre solutions. Although many cloud contact centre platforms work with MS Teams, as the world’s first certified Microsoft Teams Contact Centre, AnywhereNow natively leverages all the voice capabilities of MS Teams. With AnywhereNow, integration is seamless and straightforward.
AI-augmented capabilities
Although AI may be creating a buzz across many industries, not all contact centre platforms are using it optimally. At AnywhereNow, we understand that AI is not designed to replace human agents - but to support them. That’s exactly what our conversational AI does. From automated call handling to the creation of no-code AI-enabled voicebots and chatbots, our AI capabilities can unlock a wealth of innovation at your organisation. Fuse AI intellect with the human touch by tapping into AnywhereNow’s AI solutions.
Call recording analytics
Beware the data deluge! While many contact centre solutions offer some form of analytics, including the likes of Vonage, TeliaACE, Talkdesk, and others, it’s important for businesses to assess exactly which metrics are being evaluated to avoid excess data causing unnecessary complexity. AnywhereNow uniquely stores recordings for compliance and enhanced performance, only making use of the most relevant data.
Connect with your CRM
Not all CRM integrations are created equal. Facing off against competitors like Nextiva, Five9, Enreach and others, AnywhereNow WebAgent is the leading contact centre integration for bridging Salesforce, the world’s number one CRM, as well as other enterprise solutions like Microsoft Dynamics 365, Bullhorn, ServiceNow, and SAP.
Why Choose us
AnywhereNow can be used to bring your customer engagement to the next level. Our platform lets you create a Microsoft Teams contact centre unlike any other, allowing everyone within your organisation to become part of any interaction. Our value propositions include:
Optimise communications
Adopt a human-led approach to generative AI
Enhance productivity
A future-proof cloud solution
Intelligent routing decisions
Choose your PSTN connection
A single-screen solution
Safe & secure
What differentiates us?
Compared to other cloud contact centre vendors, such as Diabolocom, or alternatives like 8x8, Sprinklr and others, AnywhereNow makes use of the full Microsoft ecosystem - not just Teams.
Don't just take our word for it. Trusted by 2000+ Global Clients
Incorporate the latest technologies into your agents’ workflows
Our customers use the AnywhereNow platform to save their agents’ time, deliver unprecedented customer experiences and ultimately rethink their entire business communications. Find out why we’re chosen ahead of the likes of Vonage, Genesys, Five9 and others by almost 2,000 enterprise customers.
Our most common customer questions answered
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Start preparing your agents and your channels for Black Friday as early as possible. Integrating Anywhere365 with your Microsoft Teams contacts centre now gives your employees time to understand how they can deliver hassle-free customer service across all your channels.
AI can help you make the most of the period too. As many as 40% of consumers now prefer self-service over human contact. Leveraging Anywhere365 can help you meet this request.
Is Anywhere a Microsoft product?
Although Anywhere365 is not manufactured by Microsoft, it is a native Microsoft Teams contact centre solution trusted by over 1800 global enterprises.
Is Anywhere a Microsoft product?
No. Anywhere365 is a zero-code solution. Even our automation features allow contact centre managers, supervisors or other designated users to design and publish dialogue flows without any knowledge of coding required.
Is Anywhere a Microsoft product?
The Anywhere365 WebAgent is available in Chinese (Simplified), Danish, Dutch, English, German, French, Italian, Spanish and Swedish.
Is Anywhere a Microsoft product?
The Anywhere365 WebAgent is available in Chinese (Simplified), Danish, Dutch, English, German, French, Italian, Spanish and Swedish.
On average, our customers save 45 seconds. Per agent. Per contact.
Find out what users of Puzzel, Nextiva, and other contact centre solutions are missing out on. See how AnywhereNow, alongside Microsoft Teams, can empower your agents and customers alike.