Ready for Black Friday? With AnywhereNow you can be.
During Black Friday and the period leading up to it, your business can expect to see a surge in incoming calls, texts, and emails from customers. Is your contact centre ready? AnywhereNow is a Microsoft Teams-native contact centre solution that can help you manage demand - no matter how big. This Black Friday, leverage AnywhereNow to ensure you have happier customers and agents.
Meeting your challenges
Predicting your demand
Businesses can expect higher demand for customer support during the Black Friday period, but how much? And where is it coming from? AnywhereNow’s reporting and intelligence capabilities will provide an advanced timeline of every interaction and a granular view of your demand. This allows businesses to create clearer forecasts of upcoming customer demand levels.
Enabling self-service
Research shows that customers increasingly prefer self-service options for resolving certain issues. Agents are also spared the manual burden of responding to the most repetitive enquiries. AnywhereNow offers service desk automation with advanced AI bots to help streamline agent workflows during times of peak demand and provide businesses with greater ROI from their customer service output.
Connecting the right agents
When managing peak call volumes, it can be tempting to put customers in touch with any available agent, but that may not result in the best resolution. Instead of drowning in unnecessary communication, AnywhereNow’s intelligent call routing enables organisations to put customers in contact with the best possible agent every time, helping you deliver a higher number of first-time-right responses
Managing multiple channels
During busy periods like Black Friday, you won’t only receive more customer enquiries, they’ll also be sent across various channels: telephone, emails, instant messaging apps, social media, and more. Our omnichannel solution lets you engage with customers across the channel of their choice. Plus our seamless channel deflections, combined with our queue management functionality, help reduce wait times while always maintaining the context and history of any dialogue.
Learning from your interactions
Peak demand may bring challenges, but it's also an opportunity. The sheer scale of interactions businesses can expect during the Black Friday period provides huge quantities of data to learn from. Turn this data deluge into actionable insights with AnywhereNow. Our dashboards display important information like number of calls, wait times, and your SLA percentages so you can take a deep dive into your support offering.
Why Choose us
Making the most of the Black Friday period can set a business up for long-term success. Choosing AnywhereNow means you are always able to fully leverage the Microsoft ecosystem during peak season and beyond. As one of the top cloud-based contact centre solutions on the market, we have witnessed the power of Microsoft Teams first-hand. When sales and customer interactions are on the rise, make the most of this power using AnywhereNow. Our unique value propositions will help you enjoy Black Friday to its fullest, including:
The world’s first certified Microsoft Teams Contact Centre
A HUMAN perspective on AI
Enhanced queue management
Improved customer engagement
Heightened productivity
Powerful analytics capabilities
Don't just take our word for it. Trusted by 2000+ Global Clients
Black Friday is coming. Make sure your contact centre is ready now.
Ensure your agents can access the MS Teams tools they need to minimise inefficiencies when demand picks up. With Black Friday just around the corner, don’t wait to see the value Anywhere365 can unlock for your company.
We can help your business grow as you approach peak season
Our most common customer questions answered
Start preparing your agents and your channels for Black Friday as early as possible. Integrating Anywhere365 with your Microsoft Teams contacts centre now gives your employees time to understand how they can deliver hassle-free customer service across all your channels.
AI can help you make the most of the period too. As many as 40% of consumers now prefer self-service over human contact. Leveraging Anywhere365 can help you meet this request.
Although Anywhere365 is not manufactured by Microsoft, it is a native Microsoft Teams contact centre solution trusted by over 1800 global enterprises.
No. Anywhere365 is a zero-code solution. Even our automation features allow contact centre managers, supervisors or other designated users to design and publish dialogue flows without any knowledge of coding required.
On average, our customers save 45 seconds per agent, per contact.
The Anywhere365 WebAgent is available in Chinese (Simplified), Danish, Dutch, English, German, French, Italian, Spanish and Swedish.
On average, our customers save 45 seconds. Per agent. Per contact.
Save time for them both with Anywhere365, a Microsoft Teams-native contact centre solution that offers shorter queues, faster responses, and better reporting. Make sure peak demand drives peak profits for your business.On Black Friday, your customers don’t have time to waste. And neither do your agents.