Grow your business with AnywhereNow and Microsoft Teams
AnywhereNow is a web-based call centre software solution capable of taking your business to new heights. As one of the leading Microsoft Teams Contact Center Solutions, our platform offers tight integration and cloud-based customer support that can supercharge employee productivity levels and enhance customer satisfaction.
We increase the value of your investment in Microsoft Teams. Don’t wait to find out how.
Overview of Services
Microsoft Teams integration
Does your company have existing investments in the Microsoft ecosystem? With AnywhereNow, you can get more from these investments by natively leveraging all the MS Teams contact centre functionality your employees are already familiar with.
AI-augmented capabilities
Deepdesk, AnywhereNow’s advanced AI tool can support your agents by listening to conversations or reading text messages before recommending the best response based on reliable customer data. Our approach to AI combines both automation and the human touch - whether you are launching a new chatbot or summarising customer interactions. Automate the delivery of meaningful, personalised dialogues and radically innovate customer engagement through AnywhereNow and AI.
Web-based
The AnywhereNow platform can be accessed from any device, anywhere in the world. One of the leading cloud contact centre platforms on the market, AnywhereNow will route customer enquiries to your most relevant Teams-powered agent - whether they reach out to you via phone, email, messaging app, or any other channel.
Call recording analytics
Whether for compliance or quality management, recording inbound, outbound and internal calls is straightforward with AnywhereNow. Layering analytics on top of these recordings lets businesses measure the KPIs that will provide genuine business impact.
Connect with your CRM
With AnywhereNow, you can create a seamless bridge between Microsoft Teams and your favourite CRM. Our platform can be delivered as a seamless add-on that transforms your CRM into a powerful tool for your contact centre agents. Enjoy the productivity benefits of a single-screen modern workplace within Microsoft Teams or your CRM of choice.
Don't just take our word for it. Trusted by 2000+ Global Clients
Why Choose Us
Choosing AnywhereNow means you are always able to fully leverage the Microsoft ecosystem. We are one of the top cloud-based contact centre solutions on the market, delivering enhanced customer engagement, efficient workforce collaboration, AI-driven insights, and a full omnichannel service experience - all utilising the power of Microsoft Teams.
Our value propositions include:
The world’s first certified Microsoft Teams Contact Centre
A HUMAN perspective on AI
Everything in a single interface
CRM integration
Improved customer engagement
Enhanced productivity
Powerful interaction capabilities
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Our most common customer questions answered
Is AnywhereNow a Microsoft product?
No, Dialogue Cloud is not a Microsoft-developed or owned product. Instead, it is created by AnywhereNow, a global leader in AI-powered customer experience solutions. Dialogue Cloud is designed to integrate seamlessly with Microsoft Teams, leveraging the latest Unify framework to become a natural extension of the Teams environment. This innovative approach allows any Teams user, across all departments, to serve as a contact center agent—breaking down silos and embedding customer service functionality throughout the organisation. The result is faster issue resolution and improved customer satisfaction. AnywhereNow’s solutions are trusted by more than 1,800 global enterprises.
What makes AnywhereNow a native Microsoft Teams Contact Center Solution?
Dialogue Cloud Neo is expertly designed to maximise the value of your existing investment in Microsoft Teams. Thanks to its seamless integration with Microsoft’s Unify framework, the platform fully supports Calling Plans, Operator Connect, and Direct Routing. This empowers you to streamline your communications infrastructure, simplify vendor management, and decrease your overall cost of ownership. By extending Teams into a comprehensive contact centre solution, Dialogue Cloud enables organisations to unify internal collaboration and customer engagement within a single, secure, and familiar workspace.
How does AnywhereNow enhance customer service within Microsoft Teams?
At the heart of Dialogue Cloud Neo is a powerful AI-driven routing engine that transforms how customers connect with your business. By intelligently analyzing customer intent, context, and historical data, Neo ensures that every interaction is routed to the most suitable agent. This dramatically reduces waiting times, increases first-contact resolution rates, and enhances overall satisfaction. Whether customers reach out via voice, chat, or digital channels, Neo delivers a seamless, personalized experience that builds trust and loyalty from the very first touchpoint.
Can AnywhereNow handle omnichannel communication within Teams?
Yes. AnywhereNow supports voice, chat, email, and other digital channels directly within Teams, using intelligent routing to deliver a seamless, consistent customer experience across all communication methods. The AI Assist capabilities work across all channels to support agents with knowledge assist, summarization and best next action recommendations, ensuring efficient handling of all interactions types.
Is AnywhereNow compliant with security and data protection regulations?
Yes. AnywhereNow is built on Microsoft Azure and benefits from the comprehensive security framework of Azure. The Dialogue Cloud platform also ensures compliance with standards such as GDPR and ISO 27001, as well as supporting elastic scalability, strong resilience and disaster recovery.
On average, our customers save 45 seconds. Per agent. Per contact.
Rethink what an Microsoft Teams contact centre is capable of
Bring contact centre capabilities to all your Teams’ users. Innovate and integrate with AnywhereNow so your agents can access all the tools used in a modern call centre from a single interface.