Powered by Deepdesk, our solution transforms your customer experience with AI tools that empower agents to enhance service quality, boost operational efficiency, and delight customers. Organizations can now access Agentic AI capabilities without the complexity and risks, at an affordable price, fully embedded within our market-leading Dialogue Cloud Contact Center for Microsoft Teams.
Context-aware suggestions, knowledge assist, and next-best actions - delivered exactly when agents need them.
Automate repetitive tasks and provide key insights to reduce average handling time (AHT) by up to 60 seconds.
Smart routing and proactive assistance help agents resolve issues the first time, every time.
Reduce stress and burnout by eliminating repetitive work - boosting job satisfaction and retention.
Enable agents to deliver tailored interactions by equipping them with real-time customer insights and bespoke recommendations.
Reduce operating costs and improve operational efficiency, while also enhancing customer experience as measured by CSAT and NPS scores.
Whether you're leading customer service, managing IT systems, or driving innovation, AnywhereNow’s AI contact center solution: Dialogue AI Assist, effectively meets all the requirements your teams are looking for:
Improve CSAT, reduce AHT, and increase FCR - without overhauling your tech stack.
Deploy confidently with secure, compliant architecture that fits your governance frameworks.
Rapidly prototype, test, and scale AI-powered workflows that modernize customer engagement.
Turn interactions into outcomes with real-time recommendations and automated follow-ups.
Experience AI Assist live — including AI Pathfinder and the Assist Golden Demo.
Dialogue AI Assist is a fully integrated AI contact center solution within our Dialogue Cloud Contact Center, designed to seamlessly embed AI assistance capabilities into customer interaction flows. Powered by Deepdesk, our proven Agentic AI platform for CX, it is already trusted by numerous customers worldwide. Thanks to the deep integration work utilizing our Dialogue Studio workflow platform and embedding AI Assist in our web agent UX interface, this functionality is now effortlessly integrated and can be activated through simple configuration.
Yes. While AI Assist is fully integrated into Dialogue Cloud, it is powered by Deepdesk, our enterprise grade Agentic AI platform, which can be deployed as an overlay onto other vendors solutions. This is ideal for large enterprises that want to enhance their existing contact center infrastructure with AI capabilities.
Absolutely, there are standard connectors available in the AI Assist platform to integrate seamlessly with CRM systems, knowledge management systems and back-office application. Out of the box connectors include:
AI Assist reduces average handling time (AHT) by automating repetitive tasks, surfacing relevant knowledge, and providing real-time suggestions. It also helps agents stay focused and reduces burnout, leading to better performance and lower churn.
Absolutely. AI Assist adheres to enterprise-grade security and compliance standards - making it suitable for industries with strict data governance requirements.
Dialogue AI Assist includes over 30 out-of-the-box CX Assistants, including:
Once you've identified the use cases within your contact center and secured stakeholder support, deploying AI Assist can be a swift and seamless process. Because Dialogue AI Assist comes with ready-made AI Assistants right out of the box, deployment can be quite quick.