OGD IT Services
OGD IT Services, a leading Dutch IT provider supporting 35,000 end users, needed a smarter, scalable way to manage service desk communications. By implementing AnywhereNow, they gained intelligent call routing, seamless integration with Microsoft tools, and real-time visibility into performance—dramatically improving operational efficiency and customer experience.
Business problem:
As OGD’s client base expanded, their service desk faced mounting challenges. The existing setup lacked structured call handling, making it difficult to route inquiries to the right agents or track performance. With no centralized platform in place, the team struggled to scale operations, monitor SLAs, or respond efficiently to high volumes of inbound requests. The absence of proper telephony tools limited both visibility and control over customer communication.
Business solution:
AnywhereNow was introduced to bring structure, scalability, and intelligence to OGD’s service desk communications. The platform integrated directly with OGD’s Microsoft-based environment, enabling smart call routing, centralized management, and improved collaboration. Transitioning to the cloud-based version significantly increased platform stability, while built-in dashboards and analytics provided IT managers with actionable insights. The result was a more efficient, flexible, and resilient service operation ready to meet future demands.
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